IVR means interactive voice response, and is a computerized system that allows a telephone caller to select an option from a voice menu and otherwise interface with a computer system.
Generally the system plays pre-recorded voice prompts to which the person presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as "yes", "no", or numbers in answer to the voice prompts. The Dual River system allows the business to set up its own voice response menu and to manage it online with ease and all at a very low cost.
