Please find below a list of our most Frequently Asked Questions (FAQs). If your specific query isn't answered here please telephone us directly for assistance.
Q. I'd like to find out more about the Dual River system and how my business could benefit and save money.
A. Simply contact us to arrange a convenient time to conduct a FREE no obligation Site Evaluation. Telephone 0800 DUAL 99, email info@dualriver.com or click Site Evaluation and we'll respond asap.
Q. How do I arrange a FREE no obligation Site Evaluation?
A. Simply call us on 0800 DUAL 99, email info@dualriver.com or click Site Evaluation and we'll respond asap.
Q. If I invest in this new technology now will I have to upgrade again in a short space of time?
A. As with all new technology innovations arrive daily, however a Dual River system is future proofed and easy to upgrade without having to purchase all the basic kit again. In fact a Dual River system can grow as your business grows and your needs change.
Q. My business can't afford the set up costs outright - can you offer any financing solutions?
A. Yes - we partner with UDC finance and can offer competitive 3 year terms. So you can upgrade to a Dual River system without comprising your cash flow. In fact with the savings that you'll make on your Telco bills you could pay the monthly finance payment without affecting your cash flow at all.
Q. Will the installation disrupt my daily business?
A. No. We plan the installation, configuration and updates to suit you and your business. This can be out of hours or at weekends.
Q. My company is already locked into a contract. Do I have to wait until it expires before investing in a Dual River system?
A. Not necessarily. Depending on your circumstances we may be able to 'buy out' your contract and still save you money. During the Site Evaluation we will explore all of the options with you.
Q. My business has high cellphone usage - can Dual River save me money?
A. Yes - we can set up a Cellular Gateway which can provide free and low cost mobile phone calls. Depending on the plan you could enjoy call forwarding from office phone to cell phone at no cost, call from cell phone back to office at no cost, dial regular phones from cell phone via office at low cost local charges, call internationally from cellphone via office and reduced costs for calling cell to cell. You can even use your cell phone to call all internal staff cell phones at no cost. Contact us to customise the solution the suits your needs.
If you have any further questions please do not hesitate to contact the team at Dual River.
Sales:
Tel: 0800 DUAL 99 or 04 913 6336 or email info@dualriver.com
Technical:
Tel: 04 913 6339 or email info@dualriver.com
