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Technical Support

The Dual River system is simple to use, operate and maintain however you can access help easily whenever you need it.

Browser Based Management

As the designated administrator, you can manage and control almost all aspects of your Dual River system via a simple and secure website access page. Simply log on to undertake common tasks such as adding or removing users or setting up a new email address. Access your system when you want, how you want and at no additional cost.

Technical Support

All Dual River systems are robust and relatively low maintenance, most of which we perform remotely and in bulk, therefore providing a more efficient service whilst eliminating costly and time consuming site visits.  We monitor all of our systems 24/7 and we can often identify a potential problem and resolve the issue before it happens.

However if you experience any difficulties we also operate a full service technical helpline which you can contact conveniently via phone or email.

For Current Dual River Customers

The technical helpline operates for Dual River customers between the regular business hours of Monday to Friday 8:30 a.m. until 5.30pm.

For out of hours service customers, please refer to your Supply & Service Agreement. 

Helpline Tel:04 913 6339
Email:

helpdesk@dualriver.com

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Copyright © Dual River Limited (New Zealand), 2007. All rights reserved.