In simple terms CTI refers to systems (such as the Dual River system) that enables a computer to act as a call center, accepting incoming calls and routing them to the appropriate device or person.
Today's CTI systems are very sophisticated and can handle all sorts of incoming and outgoing communications, including phone calls, faxes and internet messages.
With additional capabilities, a Dual River system can simplify your infrastructure, provide a greater number of features, reduce telecommunications costs and improve your business efficiency.
